Consumer Rights with regard to Package Tours under Turkish Law

1- What is the package tour contract?
It is a contract which everything is included at the price and the service covers more than twenty-four hours or includes overnight accommodation and which there are at least two of the transport, accommodation or other tourism services( such as car rental, touring cultural, historical or touristic places, organizing or displaying shows, concerts or sports activities, or guiding) are both included.

2- Can I benefit from the legislative provisions regarding package tour contracts in my dispute regarding hotel reservation?
No, hotel reservation process cannot be accepted as a package tour contract as it only includes accommodation service.

3- If I terminate the package tour contract when can I get the price back?
Your payment must be turned within fourteen days from the time that your termination notice arrives at the package tour organizer or agent.

4- What if we have problems in the package tour services which we collectively bought as company employees, can we benefit from the rights of the legislations that concerns consumers with regarding these?
Yes, you can. According to the law on consumer protection people who benefit from package tour services in the sphere of commercial or professional activities are also considered as consumers. They can enjoy the rights provided to the consumers in package tour contracts.

The content of this article is intended to provide a general guide to the subject matter. Specialist advice should be sought about your specific circumstances.
If you have any questions, please contact us

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